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FAQ - Frequently Asked Questions

Shipping
Billing
Order Status and Tracking
Can I track my order?
I never got the confirmation email.
My order never arrived. What should I do?
The length of the transit time depends on the shipping method you choose during checkout. Here are approximate transit times for various shipping methods. You shouldn't consider your order lost unless at least double the amount of time has passed from the shipping date. Note that international orders may get delayed due to customs inspections.
Within United States:
| UPS |
Ground |
4-6 Business Days |
| UPS |
3 Day Select |
3 Business Days |
| UPS |
2nd Day Air |
2 Business Days |
| UPS |
Next Day Air Saver |
Next Business Day by 7 pm |
| UPS |
Next Day Air |
Next Business Day by 10:30 am |
| UPS |
Next Day Air Early Am |
Next Business Day by 8 am |
| USPS |
Priority Mail |
3-4 Business Days |
| USPS |
Express Mail |
1-2 Business Days | International:
| UPS |
Standard/Ground (Canada Only) |
5-8 Business Days |
| UPS |
Worldwide Expedited |
3-5 Business Days |
| UPS |
Worldwide Express |
2-3 Business Days |
| UPS |
Worldwide Express Plus |
1 Business Day |
| USPS |
Global Priority Mail |
6-10 Business Days |
| USPS |
Global Express Mail |
4-6 Business Days |
Returns
Received Order Problems
Checkout Problems and Cookies
Buyer's Guide
Privacy and Security
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